BERNADETTE T. REED P. O. Box 58092, Houston, Texas 77258 * (713) 721-5776 ------------------------------------------------------------------------------------------------------------ OBJECTIVE: Systems analyst position providing local area network (LAN) administration and support. CERTIFICATION/EDUCATION: Certified NetWare Engineer (CNE), May 1993. Cisco Router Configuration and Installation, cisco Systems, January 1991. Bachelor of Science, Mathematics, University of Houston, Houston, Texas, August 1988. EXPERIENCE: SENIOR SYSTEMS ADMINISTRATOR. System administration and support for Novell NetWare LAN. Included diagnostics and troubleshooting of workstation hardware and software, servers, printers, and communication devices. Provided hands-on training and assistance to end-users. Responsible for evaluating and recommending enhancements to existing systems for NASA-Johnson Space Center's Mission Operations Directorate. Software knowledge includes Novell NetWare 3.11, Microsoft (MS)-DOS, MS-Windows 3.1, MS-Word, Professional. Write, MS-Excel, Lotus 1-2-3, and MS-Powerpoint. (Paramax Space Information Systems, 1991 to present) SYSTEMS ANALYST. System administration for Novell and Xerox LANs. Focal point for all network routing of XNS, TCP/IP, IPX/SPX on cisco router at NASA-JSC for the Safety, Reliability, and Quality Assurance (SR&QA) contract. Provided user training and support for word processing, graphics, file conversion, host emulation, and PROFS. Authored file transfer procedures for IBM host to PC via hardline, SNA Gateway, Crosstalk, and ProComm Plus. (Loral Space Information Systems, 1988 to 1991) SYSTEMS REPRESENTATIVE. Developed and taught classes for accounting and reporting software. Created subsystems using data base management tools. (Xerox Computer Services, 1981 to 1984) POSITIONS HELD DURING COLLEGE (1984 TO 1988): MARKETING SALES ASSISTANT. Assisted consumers with PC configurations and technical specifications. Persuaded shoppers to purchase equipment from the store even though they knew competitor's prices were lower. (IBM Product Center, 1985 to 1986) OFFICE ASSISTANT. Word processing using Word Perfect software. Self taught. (University of Houston, Dept. of Economics, 1987 to 1988) References for Bernadette Reed: 1. Frankie Jackson / Manager PARAMAX (my former supervisor) (713) 335-2310 (work) 2. Becky McCullough (former NASA monitor while I was employed with Loral) (713) 483-2073 (work) (713) 482-0343 (home) (713) 992-4125 (home - this number has an answering machine) 3. Terry Smith (INET - network engineer, I've worked closely with him on several projects) (713) 280-2653 (work) (713) 332-2818 (home) (713) 716-4052 (pager) 4. Carol Boyd / Supervisor PARAMAX (my current supervisor) (713) 483-2624 (work)